Returns & Refunds

Returns

If you need to return an item, please contact Strength Sync as soon as possible with your order details and the reason for the return.

Items returned for consideration should be unworn, unused, clean and in their original condition, with original tags and packaging where applicable.

Hygiene & Personal Items

For health and hygiene reasons, certain items may not be eligible for return once they have been worn, used or opened. This may include socks and other personal-use accessories.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible.

Please provide your order number together with a description of the issue and clear photographs where applicable. We will review the matter and assist you with the appropriate resolution.

Refunds

Where a refund is approved, the applicable refund will be processed using the appropriate payment method, subject to the circumstances of the return and applicable consumer protection requirements.

Change of Mind

If you have simply changed your mind about a purchase, please contact us before returning the item. Eligibility for a change-of-mind return may depend on the condition of the item and the circumstances of the purchase.

How to Request a Return

To request a return or report a problem with an order, please contact Strength Sync and provide:

• Your order number
• The item you wish to return
• The reason for the return
• Photographs where relevant

Please do not send an item back before contacting us and receiving return instructions.

Consumer Rights

Nothing in this policy is intended to limit any rights you may have under applicable South African consumer protection laws.

Contact

If you have questions about a return, refund or exchange, please contact Strength Sync with your order details.

Last updated: September 2026